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How naga118 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep it protected.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete dataDirect contact for privacy requests

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HOW WE PROTECT YOUR DATA

Data Handling You Can Actually Check

We apply encryption to data in transit and at rest — your account credentials and payment references tied to DANA, OVO, or GoPay are never stored in plain text. Players in Denpasar and across Indonesia access the same account-security standards. Here is how each major data area works in practice.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies in your browser at any time, though some account features may stop working as expected.

Account Security

Login attempts trigger OTP verification to your registered phone number. If we detect an unfamiliar device or location, your account is flagged and you are asked to re-verify before access continues.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable rules in eligible regions. Inactive accounts can be closed on request, after which personal data is deleted or anonymised.

Third-Party Access

Payment processors like the infrastructure behind DANA, OVO, and GoPay receive only what is needed to process a transaction. We do not share your browsing history or game activity with advertisers.

Data We Collect Across Your Account

naga118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the information you submit directly: your name, email address, phone number, and the payment details linked to your chosen wallet. If you transact through DANA, OVO, or GoPay, we log the transaction reference and amount — not your full

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wallet credentials. We also collect device and session data automatically: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login activity and keep your account secure. We do not sell your personal data to third parties. Data
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may be shared with payment processors strictly to complete your deposit or withdrawal, and with fraud-screening services where required. Retention periods follow what is necessary for account maintenance and where local law and eligible regions require us to keep records. You can request a copy of
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your stored data or ask us to delete an inactive account by contacting our support team directly. Availability of certain features depends on local law and the eligible region your account is registered under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data — what we hold, how long we keep it, or how to request a correction — our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through our dedicated privacy request form. We aim to respond to all data-related requests within a reasonable timeframe, and we'll confirm receipt of your request so nothing gets lost.

Live Chat Open your account dashboard and tap the chat icon to reach our support team directly. Privacy questions are handled by the same team, no separate queue.

Email Support Send your privacy request by email with your registered account details. We confirm receipt and follow up with next steps for data access or deletion.

Privacy Request Form Use the dedicated form inside your account settings under Privacy & Data. It routes your request straight to the team that manages data records.

Privacy Questions We Get Asked Most

These are the questions we see most often about how we handle your data. If your question is not here, contact us through the live chat or the privacy request form in your account settings.

We collect your name, email, phone number and identity verification details you submit. We also log the transaction references from your DANA, OVO, or GoPay deposits, not your wallet PIN or full account credentials.

We share data only with payment processors to complete your transactions and with fraud-screening services where required. We do not sell or rent your personal data to marketing companies or unrelated third parties.

Submit a request through the Privacy Request Form in your account settings, or contact support via live chat or email. We confirm receipt and provide your data summary within a reasonable timeframe.

Yes. Send a deletion request through live chat or the privacy form. After we verify your identity, we close the account and delete or anonymise personal data, subject to any retention period required by applicable rules.

We store only the transaction reference and amount — never your wallet credentials or PIN. Data in transit uses encryption, and payment processing is handled by the respective payment infrastructure, not stored on our servers long-term.

Inactive accounts are retained for the period required under applicable local rules for eligible regions. After that period, or on your request, we delete or anonymise your personal data so it can no longer identify you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How naga118 Handles Your Personal Data

Data Handling You Can Actually Check

Reach Us About Your Privacy

Privacy Questions We Get Asked Most

01 What personal data does naga118 collect when I open an account?

02 Does naga118 share my data with other companies?

03 How do I request a copy of the data you hold about me?

04 Can I ask naga118 to delete my account and personal data?

05 How are my DANA, OVO, and GoPay payment details protected?

06 What happens to my data if I stop using my account?

Privacy Policy

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